Import Operations Coordinator

College Park, GA | Hybrid (3 Days In Office, 2 Days Remote)

Direct Hire | $50,000 - $60,000 Base Salary | 35-Hour Work Week

Are you an experienced freight forwarding professional who thrives in a fast-paced, international logistics environment? Our client, a well-established global freight forwarding organization, is seeking an Import Operations Coordinator to join their growing team in College Park, GA.

This is an excellent opportunity to work with a respected industry leader where you'll have ownership of customer accounts, collaborate with international partners, and play a critical role in ensuring seamless import operations from origin to final delivery.

Why You'll Love This Opportunity

? Hybrid work schedule (3 days onsite, 2 days remote)

? Competitive salary: $50,000 - $60,000

? Reduced 35-hour work week

? Direct-hire position with long-term career growth

? Exposure to global logistics and international trade operations

? Collaborative, team-oriented environment

What You'll Do

As the Import Operations Coordinator, you'll serve as the primary point of contact for import customers and manage the end-to-end import process while delivering exceptional service.

Key Responsibilities

• Manage import shipments from booking through final delivery
• Coordinate transportation, customs clearance, and documentation requirements
• Communicate with customs brokers, trucking providers, airlines, steamship lines, and freight partners
• Negotiate rates and coordinate shipment bookings when applicable
• Process and distribute Bills of Lading, collect charges, and shipment documentation
• Generate delivery orders and arrange transportation services
• Ensure accurate and timely invoicing, billing, and collections activities
• Monitor shipment status, perform shipment tracing, and proactively resolve delivery issues
• Provide outstanding customer service by responding promptly to inquiries and shipment updates
• Build strong relationships with customers and logistics partners through professional communication
• Maintain accurate shipment records within CargoWise and other transportation management systems

What We're Looking For

Required Qualifications

• 2+ years of experience in international freight forwarding, import operations, or logistics coordination
• Hands-on experience managing import shipments and customs documentation
• Proficiency with CargoWise One (required)
• Strong working knowledge of international transportation carriers, routing, and logistics networks
• Experience working within a paperless, TMS-driven environment
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook

Preferred Skills

• Strong understanding of customs clearance procedures and import compliance requirements
• Ability to prioritize multiple shipments and deadlines in a fast-paced environment
• Excellent problem-solving and critical thinking abilities
• Strong organizational skills and exceptional attention to detail
• Outstanding verbal and written communication skills
• Ability to work independently while collaborating effectively with cross-functional teams
• Customer-focused mindset with a passion for delivering exceptional service

What Makes You Successful

You are proactive, resourceful, and thrive when solving complex logistics challenges. You enjoy building relationships, staying organized, and keeping freight moving efficiently while providing a world-class customer experience.

Additional Requirements

• Ability to pass pre-employment background screening requirements, including C-TPAT and TSA compliance screening
• Authorization to work in the United States